Important Note: This Privacy Policy explains how oyen33 collects and manages personal data. By registering for or using any oyen33 service, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
1Personal Information We Collect
Oyen33 collects personal data from members through several channels — primarily during the registration process, during day-to-day platform use, and through any interactions with our support team. The data collected falls into two main categories:
Information you provide directly:
- Full name as shown on a valid Malaysian identity document.
- An active Malaysian mobile number and a valid email address.
- Date of birth for age verification against the 18-year minimum requirement.
- Payment account information, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow account numbers or FPX bank account details, for processing MYR deposits and withdrawals.
- A copy of your identity document (MyKad or passport) when identity verification is required.
- Communication information, including queries you submit to our support team via Live Chat or email.
Automatically collected data:
- IP address, web browser type, and device information used to access the oyen33 platform.
- Activity log data including the date and time of login, pages visited, and actions taken within the platform.
- Betting and gaming history on the oyen33 platform — including Sports Betting on football, badminton, cricket and e-sports, as well as slots and Live Casino activity.
- Cookie data and similar tracking technologies (see Section 5 for more details).
Data Minimisation Principle: oyen33 only collects data that is strictly necessary to operate our services safely, comply with legal requirements, and deliver the best possible user experience. We do not collect information unrelated to these purposes.
2How We Use Your Personal Data
The personal data we collect is used only for legitimate, clearly stated purposes as outlined below. oyen33 will not use your data for anything beyond what is specified here without first obtaining your consent.
| Purpose of Use |
Data Used |
Legal Basis |
| Member account management |
Name, email, phone number |
Contractual necessity |
| Processing RM deposits & withdrawals |
Payment details, name |
Contractual necessity |
| Identity & age verification |
Identity documents, date of birth |
Legal obligation |
| Fraud prevention & AML |
Transaction history, IP, logs |
Legal obligation |
| Customer Support |
Communication history, account |
Contractual necessity |
| Platform improvement |
Anonymised usage data |
Legitimate interests |
| Promotional communications (with consent) |
Email, phone number |
Your consent |
Oyen33 sends marketing communications such as the latest promotions, deposit bonuses, and special offers only to members who have given explicit consent to receive them. You may withdraw this consent at any time through your account settings or by contacting our support team.
Your betting activity data — including bets placed on EPL matches, the Malaysia Super League, BWF badminton tournaments, or Mobile Legends esports — is used by oyen33 in aggregate and anonymised form to improve game recommendations and enhance the platform experience. This data is never used to discriminate against or restrict any member's legitimate access to oyen33's services.
3Sharing Data with Third Parties
Oyen33 does not sell or transfer member personal data to third parties for marketing or commercial purposes. However, in operating our services, we may need to share limited data with the following parties for legitimate operational purposes:
- Payment service providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX partner banks such as Maybank2u and CIMB Clicks receive the transaction data necessary to process deposits and withdrawals in MYR. This data is strictly limited to the information required to complete each transaction.
- Game software provider: Slots and Live Casino providers partnered with oyen33 receive the game session data necessary to run the games. This does not include payment information or detailed personal details.
- Identity verification service provider: To carry out the required KYC (Know Your Customer) procedures, oyen33 uses regulated third-party verification services. Data shared is limited strictly to the information needed for verification purposes.
- Malaysian authorities: oyen33 will disclose personal data when required by Malaysian law, a court order, or a lawful request from a Malaysian law enforcement agency for the purposes of fraud investigation or financial crime.
Third-Party Agreements: All third parties working with oyen33 are bound by data protection agreements requiring them to handle oyen33 member data to a security standard equal to or higher than oyen33's own. They are not permitted to use that data for any purpose other than the services they provide to oyen33.
4The Security of Your Personal Data
Oyen33 continuously invests in security infrastructure to ensure members' personal data is always protected against unauthorised access, data leaks, and cyber threats. The key security measures we implement are as follows:
- Data encryption in transit: All communications between your browser and oyen33's servers are protected by TLS 1.3 with 256-bit SSL encryption, ensuring that no one can read your data while it is in transit over the internet.
- Data encryption at rest: Sensitive data such as payment details and identity information is stored in encrypted form using AES-256 standards. Account passwords are never stored in plain text.
- Two-factor authentication (2FA): oyen33 provides and encourages the use of two-factor authentication on all member accounts as an additional layer of security beyond the password.
- Continuous threat monitoring: oyen33's security monitoring system operates 24 hours a day to detect suspicious activity, unauthorised login attempts, and anomalies in account usage patterns.
- Regular security testing: oyen33 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.
Although oyen33 implements comprehensive security measures, no system can guarantee 100% security at all times. You also play an important role in protecting your account — never share your password with anyone, use a strong and unique password, and always log out of your oyen33 account when using a shared or public device.
Reporting a Security Incident: If you suspect your account has been accessed without authorisation, or if you notice any suspicious activity, please contact the oyen33 support team immediately via Live Chat or email at support@oyen33.click. We will act promptly to secure your account.
5Cookies & Tracking Technologies
Oyen33 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and perform essential security functions. Below are the types of cookies we use:
- Essential cookies (required): These cookies are required for the core functions of the oyen33 platform, including login session authentication, account balance management and transaction security. Without them, the platform cannot operate properly. These cookies cannot be disabled.
- Performance cookies: These cookies help us understand how members interact with the platform — which pages are visited most often, how long members spend in each section, and where they encounter issues. This data is collected in aggregate and anonymised form solely for platform improvement purposes.
- Preference cookies: These cookies store your preferences — such as interface language, display settings, and game preferences — so you do not need to reconfigure them every time you log in to oyen33.
- Security cookies: Used to detect suspicious login attempts, bot activity and other security threats that may compromise the integrity of member accounts.
You can manage non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the oyen33 platform and your overall experience. oyen33 recommends enabling essential and security cookies for the best and safest experience.
6Your Personal Data Rights
As a Malaysian resident and oyen33 member, you have the following rights regarding your personal data. oyen33 is committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data we hold about you. oyen33 will provide this data in a readable format within 14 business days of receiving your request.
Right to Rectification
If any data we hold is inaccurate or incomplete, you have the right to request a correction. Correction requests will be processed within 7 working days.
Right to Erasure
You may request the deletion of your personal data when it is no longer required for the original purpose of collection, subject to any applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time. This objection will take effect immediately and will not affect your right to continue using the platform.
Data Portability Rights
You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another platform should you choose to do so.
Right to Restrict Processing
Under certain circumstances, you may request that oyen33 restrict the processing of your data while a dispute relating to that data is being resolved between you and oyen33.
To exercise any of the above rights, contact the oyen33 privacy team by email at support@oyen33.click, stating the right you wish to exercise along with your account details. We will verify your identity before processing the request to ensure the security of your data. All requests will be handled free of charge, except for those that are repetitive, unreasonable, or excessive.
7Data Retention & Deletion Period
Oyen33 does not retain members' personal data for longer than is necessary for the original purpose of collection, or as required by applicable Malaysian law. The following are retention period guidelines for different data categories:
- Active account data: Retained for as long as your account is active and for 6 years following account closure, as required under Malaysian financial legislation for audit and compliance purposes.
- Financial transaction records: All deposit and withdrawal records in MYR are retained for a minimum of 7 years from the transaction date for AML compliance and financial reporting requirements.
- Customer support communication logs: Live Chat and email conversation records with the support team are retained for 2 years for quality control and complaint resolution purposes.
- Identity verification data (KYC): Copies of identity documents and proof of address verification are retained for 5 years after account closure in accordance with AML legal requirements.
- Cookie and session data: Session cookies are deleted when you close your browser or log out. Preference cookies are stored for up to 12 months or until you manually clear your cookies.
Once the designated retention period has lapsed, oyen33 will securely delete or anonymise the relevant data using methods that ensure it cannot be recovered. If you request account deletion before a mandatory retention period has ended, oyen33 will restrict active use of that data while retaining the records required for legal purposes.
Legal Requirements: Certain data may need to be retained beyond the periods stated above if it relates to an ongoing investigation, legal claim, or specific regulatory obligation. In such cases, the data will be kept only until the matter is fully resolved.
8Contact the oyen33 Privacy Officer
If you have any questions, concerns or complaints regarding this Privacy Policy or how oyen33 handles your personal data, you can reach our privacy team through the channels below. We are committed to providing a meaningful response to every privacy enquiry within the stated timeframe.
For privacy enquiries that require documentation or a formal written response.
support@oyen33.click
Response within 24–48 business hours
For general privacy questions that require a prompt response from our team.
Available in-platform
24 hours a day, 7 days a week
Oyen33 takes every privacy-related complaint seriously and will work to resolve it fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Last Updated: 1 January 2026. This version supersedes all previous versions of the Privacy Policy. oyen33 reserves the right to amend this policy at any time, and members will be notified of material changes via email or an in-platform notice.
